Relevant Letting Fees

The following is a guide to the process and cost involved when renting a property via Mathew James Property Consultants.

Holding Payment

Any offer accepted by the landlord is subject to satisfactory references and contract. Should the tenant choose not to proceed with a tenancy, or fail referencing, an amount of the holding payment up to the full amount may be retained by Matthew James Property Consultants to cover associated costs or to provide to the landlord pro rata.

The holding payment amount is equivalent to one week’s rent. The payment can be paid by online bank transfer, account details will be provided when needed.

Should references not be concluded within two weeks of the holding payment being made, the landlord shall be entitled to withdraw from the offer.

Confirmation of Acceptance

Following payment of the holding payment amount a document will be sent out to you confirming the terms of the acceptance of your offer.


Referencing shall be carried out by a third party company. Matthew James Property Consultants will provide you with the necessary application forms to complete. Once the referencing has been completed, Rent4Sure will provide us with the final reports which in turn are issued to the landlord for their approval.

Statement of Accounts

To be issued in conjunction with the tenancy agreement and other associated documentation. This will be an invoice for funds that will need to be paid prior to the start of the tenancy, including
5 Weeks Deposit
1 Month’s rent in advance


Proof of photographic Identification is required before moving i.e. copy of passport or driver’s licence along with proof of address.

Tenant Swap

Should a tenant swap occur during the tenancy, whereby one tenant is removed from the tenancy and replaced by another, fees shall be applicable. 

Check Out

If the Landlord is having a professional inventory made on the property, at the end of the tenancy an Inventory Clerk will meet you on the moving out date, at an agreed time to conduct the checkout appointment. This will include meter readings, going through the inventory compiled and handing over of keys.

Maintenance Issues

If Matthew James are instructed by your landlord to manage the property, you will be provided with access to an app called My Property File. This allows you to view documents and tenancies online, report maintenance issues directly and view the tenancy status and much more.

Tenant(s) please note:

  1. If the tenant withdraws their offer after it has been accepted or fails referencing, the tenant will forfeit up to the full value of the holding payment.
  2. If the Landlord decides not to proceed with the proposed tenancy for reasons other than failed references, delayed references or the discovery of information withheld or falsified by the tenant, the holding payment will be returned less the referencing cost.

Matthew James Property Consultants are members of the Association of Residential Lettings Agents (ARLA) and Client money protection (CMP) provided by ARLA propertymark.

Matthew James Property Consultants are members of the Property Ombudsman scheme and subscribe to the Code of Practice for Lettings Agents.

We use a third-party company called Muuvo Limited to notify your incumbent suppliers of your arrival and departure dates. These suppliers include the local council, water, and energy providers. You can choose to pay whichever energy supplier you wish during your tenancy, and it is your responsibility to supply meter readings on request if a smart meter is not present at the property.

As an additional part of this service, Muuvo will also offer you pertinent products at competitive prices with the intention of saving you money and improving your moving experience. Products could include broadband and TV packages, relevant insurance, and energy tariffs. By agreeing to our terms and conditions you formally consent to Muuvo contacting you by either email, SMS or telephone.

For more information and expert advice on renting a property from us, get in touch with our team today.

Client Reviews

Professional, very frank, very honest, and most importantly reliable and hard working. As a landlord, absolute top quality agent, and I've dealt with a few!
Matthew has been excellent throughout the entire process of finding us a tenant. He acted incredibly quickly to value, put the details to market and find us a great tenant. We live abroad so it was great to have an agent so trustworthy; as we were letting out our home, Matthew was very sensitive to ours needs and ticked all of our boxes when it came to finding the right tenant.We never had to chase for feedback or updates, and general communication was handled brilliantly. Also very competitive fees and straightforward contracts, with no hidden fees. Matthew also sorted out EPC, boiler serving and key cutting. It was incredibly refreshing to know we were in safe hands throughout the process, as well as going forward as Matthew manages the property for us.We will most definitely be using MJPC whilst we are landlords and will recommend to our friends and family.Thanks Matthew!
Emma J.
I am very satisfied with the attention of Mr. James, My wife is very happy with the apartment and my family wishes to thank and highly recommend Matthew James Property Consultants.
Jose V.
A total professional experience, Matt got us good quality tenants within the week achieving a good rental. Landlords here is a first he sent over rent and deposit within 24 hours of tenants moving in, with other agents they hang on to the money for as long as they can but not this time. Very impressive all around.
Rod R.
A really professional and friendly service. Nothing was too much trouble. We were never left with the feeling that any of our questions were a waste of their time.
Michaell S.
Having traditionally dealt with the big names on the High Street it been an absolutely refreshing change to deal with a company that actually cares about what they are doing, returns your communications promptly and genuinely has your best interest at heart. Several potential tenants were found for my property and with their assistance we found what I believe to be the best tenant. I would not hesitate to use them again or to recommend them to other landlords or tenants.
gary B.
Me and my partner have rented 2 property’s via Matthew James and both times have been so easy and Matthew has been so helpful. First property got sold so Matthew said he would help us find somewhere which he did, this was amazing and so helpful to us especially while I was pregnant. They did such a amazing job to get us moved and settled so quickly! I would highly recommend Matthew James as most estate agents brushed us off apart from these. Everything we’ve needed has been sorted quickly and efficiently. 5* very professional!
Olivia F.
We have had the services of Matthew James for a year now and from the onset cannot fault them. From the very first viewing of our rental property to moving in and then aftercare was/is faultless. Fantastic customer care, always a solid professional and friendly approach with a "nothing is too much trouble" attitude. Without a doubt happy to recommend Matthew James to prospective landlords and tenants. Keep up the good work!!!!
Lainey L.
I can honestly say that Matthew James is the best and most professional letting agent I have ever used. Not only was Matthew wonderful when we were looking at what is not our current home, but the aftercare has also been outstanding. In the past I've found once the contracts are signed you are on your own with letting agents/landlords, but this is not the case with Matthew James , who continue to give wonderful service throughout the tenancy.Highly highly recommend using this agent for all your property needs!
Amy R.

Contact us

If you have any questions please feel free to get in touch, we would love to hear from you.

We work by appointment only, so please contact us to arrange a meeting.

Phone: 01206 580499

Web: www.matthewjamespc.co.uk

E-Mail: office@matthewjamespc.co.uk

Colchester Business Centre
340 The Crescent, Colchester
Essex, CO4 9AD

Opening Hours:
Monday – Friday: 9am – 5:30pm
Saturday: 9am – 3pm
Sunday: Closed

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